Antique Pear: 3.20 F VS1

Our goal is to offer you the best shipping options ensuring that we provide the very highest levels of responsiveness to you at all times.

Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Time: Our primary goal is to ensure all your orders get fulfilled as quickly as possible. Once an order has been placed, we will typically ship your order within 1-2 business day but can not guarantee, especially during the busier times of the year. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

We do not ship to P.O. Boxes or international destinations.

All shipments are fully insured to cover the value of your jewelry purchase during transit.

Shipping Rates and Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout.

Delivery times are estimates and commence from the date of shipping, rather than the date of order. They are to be used as a guide only and are subject to the acceptance and approval of your order.

Shipping Carriers: We use reputable carriers like UPS, FedEx, and USPS to ensure your package arrives safely and on time.

Shipment confirmation & Order tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Signature Requirement: For security purposes, all jewelry shipments require an adult signature at the time of delivery.

At Premier, we take great pride in providing our customers with high-quality loose diamonds and custom-designed jewelry. Each piece is carefully inspected to meet the highest standards before it reaches you.

Custom Orders

• All custom jewelry orders (including custom-designed rings, special settings, and personalized pieces) are final sale and cannot be returned, exchanged, or refunded under any circumstances.
• Deposits for custom design work are non-refundable once production has begun.

Loose Diamonds & Ready-Made Jewelry

• Loose diamonds (not set in a custom piece) and non-custom, ready-made jewelry may be eligible for return within 5 days of delivery.
• Items must be returned in their original packaging, certificates, and any accompanying documentation.
• Diamonds showing signs of wear or damage, will not be accepted.

Return Process

• To initiate a return, please contact us at premierdiamondtraders@gmail.com within the return period to request a Return Authorization.
• All returns must be shipped using an insured carrier and packaging method approved by Premier. The customer is responsible for return shipping costs unless the return is due to an error on our part.
• Once we receive and inspect your return, eligible refunds will be processed within 3 business days back to your original payment method.

Non-Returnable Items

• Custom-designed jewelry or rings
• Engraved or personalized items
• Final sale or promotional items

Exchanges

• We do not offer exchanges